FAQ

At Team DSS, we specialise in providing and installing high-quality security solutions tailored to your specific needs. We are proud suppliers of Paradox Alarm Systems, a leading brand known for their cutting-edge technology and reliable performance. Whether you require residential or commercial security, our expert team will assess your requirements and recommend the most suitable Paradox Alarm System that ensures maximum protection for your property. With our extensive experience and commitment to excellence, you can trust Team DSS to deliver top-notch security solutions using the industry's finest alarm systems.

Our Paradox Alarm System operates solely over radio frequencies and does not have any internet connectivity or remote access capabilities, the risk of it being hacked is significantly reduced. Hacking a system that doesn't have an internet connection requires physical proximity and specialised equipment, making it much more challenging for potential attackers.

However, it's worth noting that no system is entirely immune to hacking, and vulnerabilities can still exist in radio-based systems. While the likelihood of a hack is lower in this case, it's important to take precautions to ensure the security of your alarm system:

1. Protect physical access: Ensure that unauthorised individuals cannot physically tamper with or manipulate the alarm system components. Install the system in secure locations and consider implementing additional physical security measures.

2. We use secure radio frequencies: Paradox Alarm Systems typically operate on secure and encrypted radio frequencies to prevent unauthorised interception or tampering. Ensure that you follow the manufacturer's recommendations and guidelines regarding frequency settings and encryption options.

3. Regular maintenance and updates: Keep your Paradox Alarm System up to date with the latest firmware releases provided by the manufacturer. Regularly check for any available updates or security patches and apply them as recommended.

4. Monitor system activity: Pay attention to any unusual behaviour or malfunctions in your alarm system. If you suspect any potential compromise, contact your security provider to investigate and resolve the issue.
   

By implementing these measures and following best practices, you can further enhance the security of your Paradox Alarm System, even if it operates solely over radio frequencies.

The installation time for an alarm system can vary depending on the complexity and size of the system being installed. Generally, for a basic alarm system, the installation process typically takes around half a day. This includes the placement of sensors, control panel setup, wiring, and testing to ensure everything is functioning correctly.

For larger alarm systems that may involve more extensive coverage, integration with other security components, or additional features, the installation time can extend to a full day or more. These systems often require more intricate wiring, configuration, and testing to ensure optimal performance and comprehensive security coverage.

It's important to note that these time estimates are general guidelines and can vary based on the specific requirements of your property and the expertise of the installation team. When you consult with Team DSS, our experienced professionals will assess your security needs and provide a more accurate estimate of the installation timeline for your specific alarm system.

Yes, your security system can continue to operate during load shedding if appropriate provisions have been made for power backup. To ensure uninterrupted operation of your security system during load shedding, it is essential to have a reliable power backup solution in place. This typically involves installing backup batteries or an uninterruptible power supply (UPS) that can provide power to the security system when the main power supply is unavailable.

When Team DSS installs your security system, we can assist in setting up the necessary power backup provisions based on your specific requirements. Our experts will recommend and install the appropriate backup solution to ensure your security system remains functional even during power disruptions like load shedding.

It's important to periodically check the condition of the backup batteries or UPS to ensure they are properly maintained and replaced when needed. Regular maintenance and testing of the power backup system will help ensure that your security system continues to operate seamlessly, providing the necessary protection for your property even during load shedding or power outages.

Yes, we offer 24/7 monitoring services. Our team of professionals is always on standby to respond to any alarm or security breach. We also have the latest technology in place to ensure that your property is always safe and secure. For more information about 24/7 Monitoring solutions or to discuss your specific needs, please contact Team DSS. Our knowledgeable team will be delighted to assist you and provide a comprehensive solution to your security needs.