FAQ

Our Paradox Alarm System operates solely over radio frequencies and does not have any internet connectivity or remote access capabilities, the risk of it being hacked is significantly reduced. Hacking a system that doesn't have an internet connection requires physical proximity and specialised equipment, making it much more challenging for potential attackers. However, it's worth noting that no system is entirely immune to hacking, and vulnerabilities can still exist in radio-based systems. While the likelihood of a hack is lower in this case, it's important to take precautions to ensure the security of your alarm system: Protect physical access: Ensure that unauthorised individuals cannot physically tamper with or manipulate the alarm system components. Install the system in secure locations and consider implementing additional physical security measures. We use secure radio frequencies: Paradox Alarm Systems typically operate on secure and encrypted radio frequencies to prevent unauthorised interception or tampering. Ensure that you follow the manufacturer's recommendations and guidelines regarding frequency settings and encryption options. Regular maintenance and updates: Keep your Paradox Alarm System up to date with the latest firmware releases provided by the manufacturer. Regularly check for any available updates or security patches and apply them as recommended. Monitor system activity: Pay attention to any unusual behaviour or malfunctions in your alarm system. If you suspect any potential compromise, contact your security provider to investigate and resolve the issue. By implementing these measures and following best practices, you can further enhance the security of your Paradox Alarm System, even if it operates solely over radio frequencies.

At Team DSS, we specialise in providing and installing high-quality security solutions tailored to your specific needs. We are proud suppliers of Paradox Alarm Systems, a leading brand known for their cutting-edge technology and reliable performance. Whether you require residential or commercial security, our expert team will assess your requirements and recommend the most suitable Paradox Alarm System that ensures maximum protection for your property. With our extensive experience and commitment to excellence, you can trust Team DSS to deliver top-notch security solutions using the industry's finest alarm systems.

Yes, we offer 24/7 monitoring services. Our team of professionals is always on standby to respond to any alarm or security breach. We also have the latest technology in place to ensure that your property is always safe and secure. For more information about 24/7 Monitoring solutions or to discuss your specific needs, please contact Team DSS. Our knowledgeable team will be delighted to assist you and provide a comprehensive solution to your security needs.

Yes, your security system can continue to operate during load shedding if appropriate provisions have been made for power backup. To ensure uninterrupted operation of your security system during load shedding, it is essential to have a reliable power backup solution in place. This typically involves installing backup batteries or an uninterruptible power supply (UPS) that can provide power to the security system when the main power supply is unavailable. When Team DSS installs your security system, we can assist in setting up the necessary power backup provisions based on your specific requirements. Our experts will recommend and install the appropriate backup solution to ensure your security system remains functional even during power disruptions like load shedding. It's important to periodically check the condition of the backup batteries or UPS to ensure they are properly maintained and replaced when needed. Regular maintenance and testing of the power backup system will help ensure that your security system continues to operate seamlessly, providing the necessary protection for your property even during load shedding or power outages.

The installation time for an alarm system can vary depending on the complexity and size of the system being installed. Generally, for a basic alarm system, the installation process typically takes around half a day. This includes the placement of sensors, control panel setup, wiring, and testing to ensure everything is functioning correctly. For larger alarm systems that may involve more extensive coverage, integration with other security components, or additional features, the installation time can extend to a full day or more. These systems often require more intricate wiring, configuration, and testing to ensure optimal performance and comprehensive security coverage. It's important to note that these time estimates are general guidelines and can vary based on the specific requirements of your property and the expertise of the installation team. When you consult with Team DSS, our experienced professionals will assess your security needs and provide a more accurate estimate of the installation timeline for your specific alarm system.

No, Electric fences typically do not consume significant amounts of electricity, so their operational costs are generally considered to be relatively low. The actual cost of running an electric fence will depend on several factors, including the length of the fence, the power settings, and the frequency of electrical pulses. Electric fences typically use a low-voltage charger or energiser to generate electric pulses along the fence wire. These energisers are designed to be energy-efficient and are often powered by either mains electricity or batteries. If connected to the mains, the energy consumption will depend on the power rating of the energiser and the duration and frequency of electric pulses.

Electric fences, when properly installed and used according to guidelines, are generally considered safe. However, it's important to understand that electric fences do deliver electric shocks, which can cause discomfort or pain. The primary purpose of electric fences is to deter and discourage intrusions by delivering a non-lethal electric shock. The electric shock is designed to startle and provide a memorable experience rather than to cause harm. The voltage levels used in electric fences are typically low and regulated to be within safe limits. At Team DSS, we prioritise safety in all our installations. Our electric fence systems are designed and installed according to industry standards and local regulations. We use high-quality materials and components to ensure reliable performance and minimise the risk of accidents or injuries. It's important to note that electric fences should be used responsibly and with proper signage to alert individuals about their presence. We recommend informing family members, visitors, and neighbours about the existence of an electric fence and providing guidelines for safe interaction with it. If you have any concerns about the safety of an electric fence or if you're considering installing one, our experienced professionals at Team DSS can provide you with detailed information and guidance. We prioritise safety in every aspect of our installations to provide you with a secure and reliable electric fence system. For more information about electric fences and our commitment to safety, please contact Team DSS, and our knowledgeable team will be happy to assist you.

At Team DSS, we understand the importance of maintaining security even during power outages like load shedding. That's why we offer robust solutions to ensure the continuous operation of your electric fence during these periods. Our electric fence installations can be equipped with backup power solutions such as backup batteries or uninterruptible power supply (UPS) systems. These backup power sources provide electricity to your electric fence when the mains power is disrupted, allowing it to function seamlessly during load shedding. When you choose Team DSS for your electric fence installation, our experienced technicians will assess your specific needs and recommend the most suitable backup power solution for your electric fence system. We ensure that our backup power solutions are properly sized to provide sufficient power to keep your electric fence operational for the expected duration of load shedding in your area. By implementing a backup power solution from Team DSS, you can have peace of mind knowing that your electric fence will continue to deter and protect, even when the mains power is unavailable during load shedding. For more information on our electric fence installations and backup power solutions, please contact Team DSS, and our knowledgeable team will be happy to assist you.

Yes, alarm systems are highly effective in enhancing security and providing peace of mind. They serve as a crucial deterrent to potential intruders and play a significant role in protecting homes, businesses, and valuable assets. Here are some key reasons why alarm systems are considered effective: Deterrence: The presence of an alarm system acts as a deterrent to intruders. Knowing that a property is protected by an alarm system significantly reduces the likelihood of attempted break-ins or burglaries. Potential intruders are more likely to target properties without visible security measures. Intrusion detection: Alarm systems are designed to detect unauthorized access to a protected area. When a sensor, such as a door/window contact or motion detector, is triggered, the system activates an alarm, alerting occupants and potentially deterring the intruder. Prompt detection allows for immediate action to be taken, such as contacting authorities. Quick response: Many modern alarm systems are connected to professional monitoring services. In the event of an alarm activation, the monitoring center is alerted, and they can swiftly notify the appropriate authorities, such as the police or fire department. This rapid response increases the chances of apprehending intruders or mitigating potential damage in case of emergencies. Remote monitoring and control: With advancements in technology, alarm systems now often include features for remote monitoring and control. Through mobile apps or web interfaces, users can access their alarm systems remotely, allowing them to monitor their property, receive alerts, and control various aspects of the system, such as arming or disarming it. Peace of mind: Beyond the tangible security benefits, alarm systems provide peace of mind to homeowners and business owners. Knowing that their property is protected by a reliable and effective alarm system allows them to feel more secure, even when they are away. At Team DSS, we specialise in providing high-quality alarm systems tailored to meet the specific security needs of our clients. Our experienced team can assess your requirements, recommend the most suitable alarm system, and provide professional installation and ongoing support. For more information about the effectiveness of alarm systems or to discuss your security needs, please contact Team DSS, and our knowledgeable team will be delighted to assist you.

The lifespan of an electric fence can vary depending on several factors, including the quality of the materials used, the installation techniques employed, and the level of maintenance and upkeep provided. When installed by professionals like the Team DSS team, electric fences are designed to be durable and long-lasting. High-quality materials such as UV-stabilised wires, robust insulators, and corrosion-resistant components are utilised to ensure the longevity of the fence. With proper maintenance and periodic inspections, an electric fence can last for many years. Regularly checking for damaged wires, loose connections, or signs of wear and tear is essential. Timely repairs and replacements of faulty components can help extend the lifespan of the fence. Environmental factors such as extreme weather conditions, exposure to sunlight, and the presence of vegetation can also affect the longevity of an electric fence. Regular maintenance, including clearing vegetation and ensuring the fence is not subject to excessive strain or stress, can help mitigate these factors. It is recommended to consult with a professional electric fence provider like Team DSS for the installation, maintenance, and servicing of your electric fence. Our experienced technicians have the knowledge and expertise to ensure that your electric fence is installed correctly and provide guidance on proper care to maximise its lifespan. For more information about electric fences and their longevity, please contact Team DSS, and our knowledgeable team will be delighted to assist you.

Electric fences are triggered by a combination of physical contact and a closed circuit. When an object, such as a person or an animal, comes into contact with the electric fence, it completes the circuit by providing a conductive path between the live wire and the ground. This closure of the circuit allows the electric current to flow through the object and deliver an electric shock. Electric fences are designed to detect this change in circuit status and activate the electric shock. The system typically includes a control panel or energiser that monitors the circuit and delivers pulses of electricity along the fence wires. When the circuit is closed due to contact, the energiser detects the change and sends an electric pulse through the wire to deter or discourage the intruder. It's important to note that electric fences are designed to provide a safe yet unpleasant electric shock, typically referred to as a deterrent shock. The purpose is to discourage trespassing or crossing the fence boundary without causing significant harm or injury. At Team DSS, we offer advanced electric fence systems that are engineered to provide effective security while prioritising safety. Our electric fences are designed with appropriate voltage levels and safety features to ensure optimal performance and minimise the risk of harm to humans or animals. For more information about our electric fence installations and how they work, please contact Team DSS, and our knowledgeable team will be delighted to assist you.

Electric fences are generally not designed or intended to cause harm to animals, including cats. Most electric fences used for containing pets, such as invisible or underground fences, deliver a mild electric shock that is meant to startle or deter animals from crossing the boundary. The electric shock delivered by these fences is usually low-powered and designed to be safe for animals. However, it's essential to ensure that the electric fence is properly installed, maintained, and used according to the manufacturer's instructions to avoid any potential harm.

If you're experiencing issues with your electric fence not working, several factors could be contributing to the problem. It's important to troubleshoot and identify the specific cause to resolve the issue effectively. Here are some common reasons why an electric fence may not be functioning: Power supply: Ensure that the power supply to your electric fence is functioning correctly. Check if the energiser is receiving power, and verify that the batteries (if applicable) are charged or the mains power connection is secure. Fence damage: Inspect the fence for any visible damage, such as broken wires, loose connections, or faulty insulators. These issues can interrupt the flow of electric current and prevent the fence from working properly. Repair or replace damaged components as necessary. Vegetation interference: Overgrown vegetation touching or interfering with the fence wires can cause grounding or shorting issues. Trim back any vegetation that may be coming into contact with the fence, ensuring a clear and unobstructed path for the electric current. Grounding problems: A properly grounded electric fence is essential for its effective operation. Check the grounding system to ensure it is properly installed and that there is good conductivity between the ground and the energiser. Faulty components: Examine the energiser unit, including the control panel, to ensure that all settings are correctly configured. Test the energiser's output and functionality to identify any potential issues with its operation. Faulty energiser units or other components may require repair or replacement. If you have tried troubleshooting these common issues and are still unable to resolve the problem, it is advisable to seek assistance from a professional electric fence technician. At Team DSS, our experienced technicians can diagnose and rectify electric fence issues efficiently, ensuring your system is back in optimal working condition. For assistance with your electric fence or to schedule a service visit, please contact Team DSS, and our knowledgeable team will be happy to assist you.

Yes, at Team DSS, we provide remote access capabilities for our CCTV systems, allowing you to view your surveillance footage from anywhere, at any time. Remote access to CCTV offers numerous benefits for both home and business owners. Here's what you can expect from our remote access feature: Convenient monitoring: With remote access, you can conveniently monitor your CCTV cameras from your smartphone, tablet, or computer. As long as you have an internet connection, you can securely access your CCTV system and view live or recorded footage. Real-time alerts: Our remote access feature includes real-time notifications and alerts. You can receive alerts on your mobile device or via email when motion is detected or when specific events occur within your surveillance area. This allows you to stay informed about any potential security incidents, even when you're not physically present on-site. Flexible control: In addition to viewing footage, remote access enables you to control certain aspects of your CCTV system remotely. You can adjust camera angles, zoom in or out, or change settings to optimise your surveillance coverage based on your specific needs. Multi-device compatibility: Our remote access feature is compatible with various devices and operating systems, including iOS, Android, and Windows. This ensures that you can access your CCTV system using the device of your choice, enhancing convenience and usability. Security and privacy are paramount in remote access solutions. Our CCTV systems are designed with advanced encryption protocols and secure login credentials to safeguard your footage and prevent unauthorised access. Our expert team at Team DSS can guide you through the process of setting up and configuring remote access for your CCTV system. We prioritise user-friendly interfaces and provide comprehensive training and support to ensure that you can easily utilise the remote access feature. For more information about our remote access capabilities or to discuss your specific CCTV requirements, please contact Team DSS. Our knowledgeable team will be delighted to assist you and provide a customised solution that meets your surveillance needs.

At Team DSS, we supply and install a range of high-quality CCTV cameras, with our primary brand being Hikvision. Hikvision is a leading global provider of innovative video surveillance solutions known for their reliability, advanced features, and exceptional image quality. Their extensive product portfolio includes a wide variety of CCTV cameras designed to meet different security requirements. Whether you need indoor or outdoor cameras, fixed or PTZ (pan-tilt-zoom) cameras, or specialised cameras for specific applications such as facial recognition or license plate recognition, Hikvision offers a comprehensive selection to choose from. These cameras utilise cutting-edge technologies such as high-resolution imaging, wide dynamic range (WDR), infrared (IR) illumination, and smart analytics for enhanced surveillance capabilities. Our team of experts at Team DSS is experienced in the installation and configuration of Hikvision CCTV systems. We understand the importance of selecting the right cameras for your specific needs and ensuring their proper placement and integration within your security infrastructure. When you choose Team DSS for your CCTV camera installation, we work closely with you to assess your requirements, recommend suitable camera models, and design a customized surveillance solution tailored to your property. Our goal is to provide you with a comprehensive CCTV system that enhances your security and provides you with peace of mind. For more information about the Hikvision CCTV cameras we supply and install or to discuss your specific security needs, please contact Team DSS. Our knowledgeable team will be delighted to assist you and ensure that you receive the best CCTV solution for your requirements.

Yes, your intercom system can continue to work during load shedding if it is provisioned with a backup power supply. By implementing a backup power solution, you can ensure that your intercom system remains functional during load shedding, allowing you to communicate with visitors and maintain secure access to your property. At Team DSS, we understand the importance of reliable communication systems, including intercoms, for maintaining security and convenience. Our expert team can assess your requirements, recommend suitable backup power options, and integrate them seamlessly with your intercom system. For more information about backup power solutions for intercom systems or to discuss your specific needs, please contact Team DSS. Our knowledgeable team will be delighted to assist you and provide a comprehensive solution to ensure the uninterrupted operation of your intercom system, even during load shedding.

At Team DSS, we supply and install a range of high-quality smart doorbells, with our primary brands being Commax and Hikvision. Commax and Hikvision are renowned manufacturers known for their innovative and reliable smart doorbell solutions. These brands offer advanced features and functionalities to enhance your home security and convenience. Commax smart doorbells are known for their sleek designs and user-friendly interfaces. They often include features such as video intercom, two-way audio communication, motion detection, and smartphone connectivity. Commax smart doorbells allow you to see and speak to visitors at your doorstep, even when you're not at home, providing an added layer of security and convenience. Hikvision smart doorbells are recognized for their excellent video quality and advanced technology. They typically include high-resolution cameras, wide-angle lenses, night vision capabilities, and smart motion detection. Hikvision smart doorbells often integrate with other security systems and offer additional features such as cloud storage, facial recognition, and integration with mobile apps for remote access and control. Our experienced team at Team DSS can assess your specific requirements and recommend the most suitable smart doorbell solution for your property. We take into consideration factors such as desired features, budget, and compatibility with your existing security infrastructure. When you choose Team DSS for your smart doorbell installation, we ensure professional installation, seamless integration with your home or office network, and thorough setup of the accompanying mobile applications for easy access and control. For more information about the Commax and Hikvision smart doorbells we supply and install or to discuss your specific security needs, please contact Team DSS. Our knowledgeable team will be delighted to assist you and provide a tailored solution that meets your requirements for smart doorbell systems.

At Team DSS, we offer CCTV camera systems that provide flexible storage options for your surveillance footage, including cloud storage. Cloud storage is becoming increasingly popular for CCTV systems as it offers several advantages. With cloud storage, the camera footage is securely stored and accessible via an internet connection. Here are some key benefits of using cloud storage for CCTV camera footage: Remote accessibility: Cloud storage allows you to access your surveillance footage from anywhere with an internet connection. This provides convenience and flexibility, enabling you to review footage remotely, whether you're at home, in the office, or on the go. Scalability: Cloud storage offers scalability, meaning you can easily adjust your storage capacity based on your needs. As your surveillance requirements grow or change, you can increase or decrease the amount of storage space as necessary, without the need for additional hardware or infrastructure. Data security: Cloud storage providers typically have robust security measures in place to protect your footage. This includes encryption, access controls, and data backup strategies to safeguard against unauthorised access, data loss, or system failures. It's important to choose reputable cloud storage providers with a strong track record in data security. Redundancy and reliability: Cloud storage often utilises redundant storage systems, which means your footage is replicated across multiple servers or data centres. This redundancy ensures that even in the event of hardware failures or disruptions, your footage remains accessible and secure. While cloud storage is an excellent option for many users, it's important to note that it may not be suitable for every situation. Local storage options, such as network video recorders (NVRs) or digital video recorders (DVRs), are also available and can be integrated into your CCTV system based on your specific needs and preferences. At Team DSS, we can help you determine the most suitable storage solution for your CCTV system, considering factors such as storage capacity, accessibility requirements, and budget considerations. Our experienced team will guide you through the selection process and ensure that your surveillance footage is stored securely and conveniently. For more information about CCTV camera storage options or to discuss your specific requirements, please contact Team DSS. Our knowledgeable team will be delighted to assist you and provide a tailored solution that meets your surveillance needs.

At Team DSS, we offer a range of burglar bar options to meet your specific security needs. Here are the burglar bar options we provide: Standard Clear Bar: The Standard Clear Bar is a safety-oriented option that is fixed directly onto the window frame using stainless steel pop rivets. It is designed to provide a basic level of protection by acting as a physical barrier to prevent unauthorized access. Please note that while it enhances safety, it is not specifically designed for high-security purposes. Alurail Safety Bar: The Alurail Safety Bar is mounted within the Alurail frame, which is installed in the reveal of the window. This option offers increased security compared to the Standard Clear Bar. It provides a more robust and durable solution, giving you added peace of mind. Alurail Armed Bar: The Alurail Armed Bar is another option available within the Alurail frame system. It offers the highest level of security among our burglar bar options. In addition to its physical strength and durability, the Alurail Armed Bar is connected to an alarm system. This integration enhances the overall security of your property by triggering an alarm in the event of a breach attempt. We also offer a traditional option using 18 x 12 aluminium tubing. This option is fixed to the window frame using stainless steel pop rivets and provides a cost-effective solution for basic security requirements. Each of our burglar bar options is carefully designed and manufactured to meet high-quality standards. Our Polycarbonate clear bars, in particular, are made from the same material used in BOEING aircraft windscreens, ensuring exceptional strength and durability. They are UV protected to prevent fading or discoloration over time. Additionally, our burglar bars come with a 10-year warranty against becoming brittle, provided that no chemicals, such as Doom, are sprayed on the bars. This warranty underscores our commitment to providing reliable and long-lasting security solutions. Our knowledgeable team at Team DSS can assist you in selecting the most suitable burglar bar option based on your security requirements, budget, and aesthetic preferences. We provide professional installation services to ensure the proper fit and functionality of your chosen burglar bar system. For more information about our burglar bar options or to discuss your specific security needs, please contact Team DSS. We are dedicated to helping you choose the right solution to enhance the security of your property.

Yes, your armed clear bars will continue to function during load shedding as they are connected to your security system, which is equipped with a backup battery. To ensure the uninterrupted operation of your armed clear bars during load shedding, the security system to which they are connected is designed to have a backup power source. This backup power source, typically a battery, kicks in automatically when the main power supply is disrupted. The battery-powered security system ensures that the armed clear bars remain operational and provide the intended security function even when the electricity supply is temporarily unavailable. At Team DSS, we prioritise the reliability of our security systems and their components, including armed clear bars. We understand the importance of maintaining a secure environment for your property, regardless of power disruptions. During the installation process, our experienced team ensures that the armed clear bars are properly integrated with your security system and that the backup power feature is enabled. This way, you can have peace of mind knowing that your armed clear bars will continue to function during load shedding. If you have further questions or would like to discuss the specific details of your armed clear bars and its functionality during load shedding, please feel free to contact Team DSS. Our knowledgeable team will be happy to provide you with the necessary information and support to address your concerns.

At Team DSS, we provide a range of secure and reliable security gates to enhance the protection of your property. Here are the security gate options we offer: Steel Swing Gates: Our steel swing gates are designed with strength and durability in mind. The frame is constructed using 32 x 32 mm tubing, while the horizontal bars are made of 25 x 25 mm tubing. This robust construction ensures the gate can withstand attempted breaches and provides a strong barrier for your property. The steel components of the gate are both galvanized and powder coated, offering superior protection against rust and corrosion. Additionally, our steel swing gates are available in various colors, allowing you to choose a design that complements your property aesthetics. These gates are equipped with a reliable Slam lock mechanism, ensuring ease of use and providing an added layer of security. Entryway/Driveway Gates: In addition to steel swing gates, we also offer motorized and standard entryway/driveway gates. These gates provide enhanced security for larger access points to your property. Our motorized gates are powered by a reliable motor system, allowing for convenient opening and closing with the push of a button. Alternatively, we also provide standard entryway/driveway gates that are manually operated. Both options are designed to be sturdy, reliable, and visually appealing, providing an effective barrier to unauthorised access. Our team at Team DSS has extensive experience in installing and customizing security gates to meet your specific needs. We prioritise quality craftsmanship and use high-quality materials to ensure long-lasting performance and customer satisfaction. To discuss your security gate requirements or to learn more about the options available, please contact Team DSS. We are dedicated to providing you with personalized solutions that enhance the security and aesthetic appeal of your property.